DP11.1 - Basic
Tools for Continuous Improvement & Problem-Solving (for Service Industries)Back to [CPTTM Homepage] [Quality Management Homepage] [Quality Club Homepage] [in Chinese]
DP11.1 - Basic
Tools for Continuous Improvement & Problem-Solving (for Service Industries)OBJECTIVE |
The workshop
will provide the participants with a proven framework for quality improvement and
problem-solving activities inside an organization. This should satisfy the new requirement
for continual improvement in the ISO 9000: Year 2000 version. |
CONTENT |
Management
Framework for Continuous Improvement & Problem-Solving Basic Tools for Continuous Improvement, including Brainstorming, Flow-charting, Pareto Analysis, Check Sheets, Stratification, Cause-and-effect Diagram, etc. |
| DESIGNED FOR | Supervisors,
managers and other personnel involved in quality improvement activities (from both service
and industrial sectors) |
PRE-REQUISITES |
-- |
CLASS SIZE |
20 Seats |
INSTRUCTOR |
Mr. Herrick Lau, ISO9000 Registered Lead Auditor, Member of
“American Society for Quality(ASQ)” and American “Society for Automotive
Engineers(SAE)”, Principal Consultant and Director of a Consultancy Firm based in
Hong Kong. Deep auditing and consulting experience, have conducted more than 150 third
party audits, have assisted company of different sizes in passing the ISO9000 and QS9000
Quality System Audit. |
LANGUAGE |
Cantonese;
handouts in Chinese with English terminology |
| DURATION | 13 hours
(2 sessions) |
CLASS SCHEDULE |
1) First Class 2) Second Class |
| EXAM SCHEDULE | --- |
FEES |
MOP380.00 |
| VENUE | Macau
Productivity & Technology Transfer Center II Rua Comandante Mata Oliveira Ed. Associacao Ind., 3 andar Tel. No.: 309177 Fax. No.: 373085 |
| ENROLLMENT/ ENQUIRY |
Submit
a completed application form (can download here - in Word
or Zip format), together with course fees, address in
Portuguese (can bring along your bill statement from CEM, CTM or SAAM), and a photocopy of
B.I.R. (or other identification document) to one of the following training centers: HEAD OFFICE CENTER - I Rua Comandante Mata Oliveira, Ed. Associacao Ind., 3 andar Tel: 309177 Fax: 373085 |
Updated on 2000/10/27.
