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Quality Camp 1999 - Evaluation
Details
In order to seek continuous improvement in
organizing future club activities, 40 evaluation questionnaires were distributed to the
participants and 37 responses were collected. The results are as follow:
A. To what extent this camp has met the participants’
expectation:
| No. of Responses |
Comments |
Below 50%
(Nil) |
-- |
50% - 70%
(4 participants) |
- The schedule was too tight thereby affecting the intake of
quality management information.
- Could not really visit the MTRC.
- Could not have enough time for refreshment.
|
70% - 90%
(26 participants) |
- The arrangement and accommodation were good.
- It was excellent to meet new faces.
- Could learn the experience from some famous organizations
located in Hong Kong, as well as sharing ideas with other participants’ about quality
management.
- Learn new concepts about QM and there is illustration with
through practical cases.
- Have learnt from the guests more knowledge about QM.
- All seminars and workshops delivered new knowledge or
refreshed our existing QM concepts.
|
90% - 100%
(7 participants) |
- Met all the objectives stated and the speakers were excellent.
- Time and venue was being used properly; it was very obvious
that the invited speakers had very good preparation.
- The working groups did well in taking care of the
participants.
|
B. Comments about the quality management programs organized
during this event:
Date |
Activity |
Not Interested |
Average |
Useful |
Very Useful |
Mar 27 |
Visit Mass
Transit Railway Corporation (MTRC) - 1998 HKMA Quality Award Winner |
|
11 |
17 |
8 |
Mar 27 |
Seminar -
Service Quality |
|
1 |
13 |
22 |
Mar. 27 |
Video-viewing |
1 |
13 |
17 |
5 |
Mar. 28 |
Workshop - TQM
fundamentals |
|
2 |
23 |
12 |
Mar. 28 |
Seminar -
Experience of Implementing Quality Circle at Vitasoy |
|
6 |
24 |
7 |
Mar. 28 |
Workshop -
Quality Tools |
|
5 |
16 |
16 |
Other comments:
The division into four teams was meaningless, though the
participants could inform the group leader in case anything happened.
If there were an on-site visit after the briefing at MTRC, the
participants would have a better idea of the implementation of QM.
Everything was fine except that there were no handouts
distributed at MTRC.
Using Chinese as the language for video-viewing should be
considered next time.
Excellent arrangement; the theme of implementing QM was
delivered in all programs.
Could not really visit the site of the HKMA award winner.
There was no real visit to MTRC.
Should avoid an over-tight schedule.
The camp site did not provide satisfactory facilities (e.g.
classrooms).
There should be more visits to enrich the participants'
experience.
C. Suggestion by the participants for future activities of
the Quality Club:
Something similar and some experience-sharing seminars.
Seminars, workshop and visits to organizations that have ISO
certification or implemented TQM.
QM and TQM courses.
Keep updating members about the latest information on QM.
Outdoor activities to enhance members' communication.
Regular dinner for members to meet and share experience with
invited speakers.
Study tour.
Offer a Q&A forum on the Quality Club homepage.
Q&A competition on quality management.
More QM seminars to raise people's awareness.
D. Comments about the travel arrangement
| |
Unsatisfactory |
Average |
Good |
Excellent |
Organization |
0 |
4 |
22 |
11 |
Accommodation |
0 |
6 |
19 |
13 |
Meals |
1 |
23 |
11 |
2 |
Other comments:
- Should not be just sitting in the classroom.
- It was good but it could even be better.
- Make fuller use of the facilities to arrange more activities.
- More vegetables and fruits should be offered.
- Should inform participants about the meal menus in advance.
- Organize a similar event in Zhuhai.
Updated on 2000/10/27.