DP11 Certificate Course for Continuous Quality Improvement Leaders

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DP11 - Certificate Course for Continuous Quality Improvement (CQI) Leaders

OBJECTIVE	Continuous quality improvement is an indispensable part of all current international quality system standards (including the ISO 9000: Year 2000 version) and awards. This course targets at providing the framework and the fundamental tools for continuous improvement and problem solving.
CONTENT	This Certificate Course is consisted of 3 workshops. Each workshop is designed with simple, practical and easy-to-understand materials and examples: Workshop 1 Basic Tools for Continuous Improvement and Problem solving (DP11.1) Workshop 2 Essential Statistical Techniques for Quality Improvement (DP11.2) Workshop 3 Mistake Proofing (DP11.3) Examination (21/10)
DESIGNED FOR	Supervisors, managers and other personnel involved in quality improvement activities (from both service and industrial sectors)
PRE-REQUISITES	--
CLASS SIZE	20 Seats
INSTRUCTOR	Mr. Herrick Lau, ISO9000 Registered Lead Auditor, Member of “American Society for Quality(ASQ)” and American “Society for Automotive Engineers(SAE)”, Principal Consultant and Director of a Consultancy Firm based in Hong Kong. Deep auditing and consulting experience, have conducted more than 150 third party audits, have assisted company of different sizes in passing the ISO9000 and QS9000 Quality System Audit.
LANGUAGE	Cantonese; handouts in Chinese with English terminology
DURATION	37 hours (11 sessions)
CLASS SCHEDULE	16.09.2000-21.10.2000 Saturday 14:00-18:30, 19:30-21:30 (except for 21.10, 14:00-18:30)
FEES	MOP1,850.00 Members of CPTTM Quality Club are entitled to a reimbursement of 30% of the course fees if they are not being sponsored by their employers and they have completed this course successfully (have enough attendance and passed the exam)
VENUE	Macau Productivity & Technology Transfer Center II Rua Comandante Mata Oliveira Ed. Associacao Ind., 3 andar Tel. No.: 309177 Fax. No.: 373085
ENROLLMENT/ ENQUIRY	Submit a completed application form (can download here - in Word or Zip format), together with course fees, address in Portuguese (can bring along your bill statement from CEM, CTM or SAAM), and a photocopy of B.I.R. (or other identification document) to one of the following training centers: HEAD OFFICE Rua de Xangai 175, Edf. ACM, 7 andar Tel: 781313 Fax: 780297 CENTER - I Rua dos Pescadores, Ed. Ind. Ocean, Fase II, 10 andar Tel: 332394 Fax: 312079 CENTER - II Rua Comandante Mata Oliveira, Ed. Associacao Ind., 3 andar Tel: 309177 Fax: 373085

Workshop 1	DP11.1 Basic Tools for Continuous Improvement and Problem Solving [16/9, 23/9]
Content	The workshop will provide the participants with a proven framework for quality improvement and problem-solving activities inside an organization. This should satisfy the new requirement for continual improvement in the ISO 9000: Year 2000 version: Management Framework for Continuous Improvement & Problem-Solving Basic Tools for Continuous Improvement, including Brainstorming, Flow-charting, Pareto Analysis, Check Sheets, Stratification, Cause-and-effect Diagram, etc.
Workshop 2	DP11.2 Essential Statistical Techniques for Quality Improvement [30/9, 7/10]
Content	The workshop uses simple language to elaborate the significance of statistical concepts that are essential for management. The focus of the workshop is how to apply statistical techniques in day-to-day management: Essential Statistical Concepts for Management Practical Statistical Techniques, including Histogram, Scatter Diagram Control Charts, Charts & Graphs, Process Capability, etc. Note: No background knowledge of statistics is required. Participants should bring along their calculators, but no statistical functions are needed
Workshop 3	DP11.3 Mistake Proofing [14/10, 21/10]
Content	A lot of failures came from human error or mistakes, therefore, how to prevent failure is becoming increasingly important in our working environment. This workshop will introduce the participants to the Mistake Proofing concept and the Failure Mode and Effect Analysis (FMEA) techniques: How to Prevent Potential Defects, Failures & Accidents from Happening The Concept of “Zero QC” and Integration of “Mistake-Proofing” (Poka-Yoke) Devices in Work Processes Applying “Failure Mode and Effect Analysis” (FMEA) Techniques to Discover Potential Failure, Assessing Potential Risks and Triggering Actions to Minimize Such Risks.

Updated on 2000/10/27.