OBJECTIVE |
To enable participants to
acquire comprehensive training on the basics of setting up and implementing an ISO 9000
quality management system, and be prepared for attending the ISO 9000 Lead Assessor
Course.
|
CONTENT |
Module
1 ISO 9000 Introduction Module
2 ISO 9000 Application
Module 3 Skills and Tactics for
Implementing ISO 9000
Module 4 ISO 9000 Documentation
Workshop
Module 5 ISO 9000 Internal Quality
Auditing Workshop
Module 6 Topical Discussion: Development
of ISO 9000: Year 2000 Revision
Examination (First Class: 29/4)
|
| DESIGNED FOR |
- Individuals who are interested in having
comprehensive training on ISO 9000 quality management system.
- Individuals who are involved in setting up and
maintaining an ISO 9000 quality management system.
|
PRE-REQUISITES |
--
|
CLASS
SIZE |
32 Seats
|
INSTRUCTOR |
- Mr. Herrick Lau, ISO9000 Registered Lead Auditor,
Member of the American Society for Quality (ASQ) and the American Society for Automotive
Engineers (SAE), as well as the Principal Consultant and Director of a consultancy firm
based in Hong Kong; Very experienced in auditing and consulting, having conducted more
than 150 third-party audits and assisted companies of different sizes in passing ISO9000
and QS9000 Quality System Audits.
- Mr. Billy Chiu, MBA from the University of
Bradford Management Centre – European Centre for TQM; presently working as a
Consultant in a consultancy firm based in Hong Kong; experienced in ISO 9000
implementation and training.
|
LANGUAGE |
Chinese (Cantonese )
|
| DURATION |
56.5 hours 17 sessions
|
SCHEDULE |
First Class : 26.02.99-29.04.99 (Every Saturday 14:00 -18:30 &
19:30 - 21:30)
Second Class : TBA
|
FEES |
MOP$1,600.00
Members of CPTTM Quality Club are
entitled to a reimbursement of 50% of the course fees if they are not being sponsored by
their employers and they have completed this course successfully (had enough attendance
and passed the exam)
|
| VENUE |
Macau Productivity
& Technology Transfer Center II
Rua Comandante Mata Oliveira
Ed. Associacao Ind., 3 andar
Tel. No.: 309177 Fax. No.: 373085
|
ENROLLMENT/
ENQUIRY |
Submit a completed
application form (can download here - in Word 95 or Zip format), together with course fees, address in
Portuguese (can bring along your bill statement from CEM, CTM or SAAM), and a photocopy of
B.I.R. (or other identification document) to one of the following training centers: HEAD OFFICE
Rua de Xangai 175, Edf. ACM, 7 andar
Tel: 781313 Fax: 780297
CENTER - I
Rua dos Pescadores, Ed. Ind. Ocean, Fase II, 10 andar
Tel: 332394 Fax: 312079
CENTER - II
Rua Comandante Mata Oliveira, Ed. Associacao Ind., 3 andar
Tel: 309177 Fax: 373085
|
| Module 1 |
ISO 9000 Introduction
[First Class: 26/2; Second Class: TBA] |
| Content |
What is ISO
9000 Quality Management System (QMS)?
Benefits and Costs of Implementing an ISO 9000 QMS
Implementation and Certification Processes
Overview of ISO 9000 Requirements
Interpreting ISO 9000 Requirements for Small-to-Medium Enterprises
Open forum
|
| Module 2 |
ISO 9000
Application [First Class: 4/3 - 11/3; Second Class: TBA] |
| Content |
Applying ISO 9000 requirements in the
manufacturing sector
How ISO 9000 is being interpreted in the servicing sector
Quality system model (inc. sample documentation)
Common non-conformities
Case study
Open forum
|
| Module 3 |
Skills and
Tactics for Implementing ISO 9000 [First Class: 18/3 - 25/3; Second Class: TBA] |
| Content |
Role of a Management Representative or
Facilitator in implementing a Quality Management system
Project planning and organization
How to perform gap analysis
Challenges and difficulties – System & People
Tactics for coping with third-party assessment
Introduction of tools for continuous improvement
|
| Module 4 |
ISO 9000 Documentation
Workshop [First Class: 1/4; Second Class: TBA] |
| Content |
Documentation system
Tailor-made an organization's documentation system
Control procedure for document and data
Preparatory steps for writing of quality documentation
Organization and writing of quality manual, procedures, work instructions and other
technical documents
Exercise and review
|
| Module
5 |
ISO 9000
Internal Quality Auditing Workshop [First Class: 8/4 -15/4; Second Class: TBA] |
| Content |
Audit preparation and planning
Process and system analysis
Adequacy audit and Compliance audit
Auditing and questioning techniques
Effective reporting and establishment of corrective actions
Exercise and review
|
| Module 6 |
Topical
Discussion: Development of ISO 9000 Year 2000 Revision [First Class: 29/4; Second Class:
TBA] |
| Content |
Progress of the drafting of ISO 9000
Year 2000 Revision
Content of ISO 9000 Year 2000 Revision
Impacts on certified organizations and those organizations planning to get certified
How to prepare for the transition
|
DP2 - Certificate
Course in ISO 9000 Quality Management System