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In the past few years, many businesses have used various kinds of promotional channels to promote their products and services.  Nowadays, the latest phenomena and preferred choice is the use of the new Customer Contact Center.

To understand the key benefits of this new trend, CTM and CPTTM are pleased to organize a seminar “Increasing Profitability and Customer Satisfaction through the Contact Center”.  We are very pleased to invite prominent authorities from leading companies and the government of the Hong Kong who have extensive experience in running Customer Contact Centers. Each guest speaker will present individual topics regarding Customer Contact Center and share their expertise with you.

Language: Cantonese / English (with simultaneous translation) Date/Time: 2004/6/30, 9:30am – 4:30pm Venue: Hyatt Regency Macau -Ballroom Download: Registration form Speakers' profile Presentation files (powerpoint):  Excellence in Service Delivery How "1823 Citizen's Easy Link" has improved the Enquiry Service to Citizens of Hong Kong Driving High Performance in your Contact Centre Using the COPC 2000 Standard Technology Presentation Outsourcing Contact Centre Operations Enquiry: CPTTM Quality Department, Ms Tiffany Chan (tel: 781313)

Updated on 2004/07/01.