Quality Management Seminar

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Seminar on "ISO 10002:2004 – Effectively Managing your Customers' Complaints"

* Due to overwhelming interest, seats for this seminar have been fully booked. We will re-run this seminar during the 1st Quarter of 2006. For pre-registration, please click here and we will inform you of the exact date/time once confirmed.

CODE	SEM21-11-2005-QA	Enroll Online!
CONTENT	Understanding the guidelines of ISO 10002:2004 for complaints-handling processes Enhance the ability to resolve complaints in a consistent, systematic and responsive manner, to the satisfaction of the complainant and the organization Enhance the ability to identify trends and eliminate causes of complaints, and improve the organization’s operations Create a customer-focused approach to resolving complaints, and encourage personnel to improve their skills in working with customers Provide guidance to integrate ISO10002 to the ISO9001 quality management system Discussion and Review
DESIGNED FOR	- Managerial personnel who are managing customer service; - Personnel who are implementing the ISO 9001 quality management system - Individuals who are interested in complaints management
SPEAKERS	Mr. Aldous Au, representative of RABQSA International (Registrar Accreditation Board (RAB) Quality Society of Australia(QSA))
ORGANIZED BY	Macau Productivity & Technology Transfer Center – Quality Department
NO. OF SEATS	80 Participants
LANGUAGE	Cantonese
DATE	25 November, 2005 (Friday)
TIME	14:30 – 17:30
FEES	Free of Charge
VENUE	Macau Productivity & Technology Transfer Center - Head Office Auditorium Rua de Xangai 175, Edf. ACM, 7 andar
ENQUIRY	Head Office Rua de Xangai 175, Edf. ACM, 7 andar Tel: 781313 Fax: 788233 House of Apparel Technology Rua dos Pescadores, Ed. Ind. Ocean, Fase II, 10 andar Tel: 8980701 Fax: 312079 CyberLab Rua Comandante Mata Oliveira, Ed. Associacao Ind., 3 andar Tel: 8980601 Fax: 373085

Updated on 2005/11/21.